About Renown

Our Coach Trip and Coach Tour Terms and Conditions

Day Trips

PAYMENT
Full payment is required on booking to secure seats. Provisional bookings can be made; however if they are not confirmed and payment made in full by the stipulated deadline, the seats will be released.  Should the coach become full, outstanding payments will be required immediately.

CANCELLATION BY CUSTOMER
Seats will be released upon cancellation; however refunds or transfers can only be made if we are able to resell your booking and an administration fee will apply.

CANCELLATION BY THE COMPANY
The company reserves the right to cancel day trips in the event of any emergency, adverse weather and/or road conditions or insufficient number of bookings.  The Company may, by returning all money paid and without further or other liability, cancel the booking.

GENERAL
The same general terms and conditions for breakdowns and delays, passenger property, conduct of passengers, refreshments and alcoholic drinks apply as those listed below for private hire.

 

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Private Hire

These conditions apply whether a contract is made verbally or in writing. The Hirer contracts the Company upon behalf of the Hirer and as an agent for all passengers travelling on the Vehicle. The Hirer warrants that he has the full authority of all passengers to enter into this contract on their behalf and to accept these Conditions of Hire. The Hirer shall indemnify the Company against any loss claim, damage, award or settlement which may be made against the Company in excess of the exclusions and limitations of liability contained in the Conditions of Hire as a consequence of any lack of authority upon the part of the Hirer to enter into this contract.

QUOTATIONS
Quotations are given on the basis of most direct route and on the information given by the Hirer. The route used will be at the discretion of the Company unless the Hirer has requested a particular route, which will be specified in the Confirmation letter.

All quotations are given subject to the Company having available a vehicle suiting the Hirer’s requirements at the time of acceptance of this quotation.

Quotations are valid for 28 days from issue unless some other period is specified.

Unless otherwise stated admission charges, meals, accommodation and coach parking charges are not included in the quoted price and the Hirer agrees to pay such charges.

USE OF VEHICLE
Unless confirmed in writing by the Company the vehicle should not be assumed to remain at any point between the outward and return journey nor to remain available for the Hirer’s incidental use when parked at such points.

ROUTE AND TIME VARIATION
Should a vehicle be detained by the Hirer or taken on a longer journey than that contracted for, the Company reserves the right to make an additional charge pro-rata to the price.

The vehicle will depart at times agreed with the Hirer and the Company will not be liable for any loss or injury sustained by any passenger who fails to join a vehicle at the appointed time.

DRIVERS HOURS AND REST PERIOD REGULATIONS
The hours agreed with the Operator for the operation of any hire must be strictly observed (other than in the case of serious emergency or diversion) so that regulations governing drivers hours and rest periods can be complied with. The Operator reserves the right to curtail or otherwise alter any hire which does not comply with the relevant regulations. Neither the Hirer nor any passenger shall delay the departure of a vehicle or otherwise interrupt the journey so putting the driver at risk of breaching the regulations relating to drivers hours of work and duty. The Hirer will indemnify the Company against any extra expenses or charges which the Company may incur including, but not limited to the cost of providing a replacement driver.

SEATING CAPACITY
The Hirer must not load any vehicle beyond the number of passengers which it is legally permitted to carry.

CONVEYANCE OF ANIMALS
On a private hire, no animal (other than guide dogs and hearing dogs notified to the Company in advance) may be carried on any vehicle without prior written agreement from the Company.

CONFIRMATION
Normally, written confirmation is the only basis for the acceptance of a hiring or for a subsequent alteration to its terms.

PAYMENT
Any deposit requested must be paid by the time stated and payment in full must be made 14 days before the start of the hire unless the Company has agreed in writing to a variation in this condition.

CANCELLATION BY HIRER
Should the Hirer wish to cancel any arrangements, the following scale of charges shall apply in relation to the total hire charge.

DAYS PRIOR TO CANCELLATION CHARGE COACH HIRE

14 days or more None
10-13 days 10% of hire
5-10 days 25% of hire
2-5 days 50% of hire
Day before hire 75% of hire
Day of hire 100% of hire

The cost of accommodation, meals, ferry/shuttle bookings and entrance tickets which have already been purchased by the company at the request of the Hirer, will be charged to the Hirer, plus any administration charges.

Cancellation due to inclement weather conditions will be charged as above.

Theatre tickets once purchased are not returnable and must be paid for in full.

CANCELLATION BY THE COMPANY
In the event of any emergency, riot, civil commotion, strike lock out, stoppage, or restraint of labour or on the happening of any event over which the Company has no control (including adverse weather and road conditions) or in the event of the Hirer taking any action to vary agreed condition unilaterally, The Company may, by returning all money paid and without further or other liability, cancel the contract.

VEHICLE TO BE PROVIDED
The Company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used. If extra seats are used an additional charge will be made pro-rata to the hire charge.

The Company reserves the right to substitute other vehicles (including those of other operators) for ancillary facilities for all or part of the hiring subject to such substitutes being of at least the equivalent quality.

Equipment within the coaches (including radios, audio and video cassette players, DVD, microphones and public address systems, beverage facilities and toilet facilities) is provided at the discretion of the Company unless the quotation specifies that any such facilities will be available. Whilst every endeavour will be made to comply with the Hirer’s subsequent requests, the Company cannot guarantee to meet any such requests.

BREAKDOWNS AND DELAYS
The Company gives its advise on journey times in good faith. However in the event of a breakdown or traffic congestion, beyond the reasonable control of the Company, journeys may take longer than predicted and in these circumstances the Company will not be liable for any loss or inconvenience suffered by the customer as a result.

NOTICES
No bill, poster or notice to be displayed on any vehicle without the written consent of the Company.

AGENCY ARRANGEMENTS
Where the Company hires in vehicles from other operators at the request of the Hirer and where the Operator arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or any other services provided by another supplier, it does so as Agent for and on behalf of the Hirer. Any terms and conditions imposed by such other suppliers through the Company shall, insofar as they are supplied to the Hirer be binding on the Hirer as if he had directly contracted such services and the Hirer shall indemnify the Company against any loss, claim, damage, award or settlement which may be made against the Company in respect of a breach of such suppliers terms and conditions brought about by the Hirer’s action.

PASSENGERS PROPERTY
All vehicles hired out by the Operator are subject to restrictions to their carrying capacity as imposed by statute. The Hirer accepts that the driver shall be the sole judge as to whether and to what extent passengers luggage and effects can be carried.

All articles of lost property recovered from the vehicle will be held at the Company’s depot at which the vehicle is based and will be subject to the current Public Service Vehicle (Lost Property) Regulations.

CONDUCT OF PASSENGERS
The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations may be removed from the vehicle or prevented from boarding on the driver’s authority. The Hirer will be responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hire. The Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990 apply.

Where appropriate Hirer’s should acquaint themselves with the Sporting Events (Control of Alcohol) Act 1985 and Criminal Justice (Scotland) Act in addition to the current conditions of entry to race courses as laid down by the Race Course Association Ltd

COMPLAINTS
Any complaints in respect of the Company’s services should be made in writing to the Company office within 14 days.

REFRESHMENTS AND ALCOHOLIC DRINKS
Other than on a vehicle fitted expressly for that purpose, food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle without written consent from the Company.

SURCHARGES
The quotation given is based on operating costs at the date of the quotation, and when more than 30 days elapse between the date of the quotation and the date of departure, the Company reserves the right to pass on to the Hirer increases in the cost of fuel or other increased costs resulting from Government action or other factors beyond the Company’s control. However, the first 2% of certain cost increases will be passed on to the Hirer in accordance with the Package Travel, Package Holidays and Package Tours Regulations 1992 where applicable.